batbat Privacy Policy

This Privacy Policy ("Policy") is issued by batbat ("bat bat", "we", "us", "our"), the operator of the online gaming and sports betting platform located at batbat.vip. This Policy applies to all registered players, visitors, and users of the batbat platform, including those accessing via desktop browsers and mobile devices in Bangladesh. By using the batbat platform, you consent to the data practices described in this Policy. If you do not agree with any part of this Policy, you should discontinue use of the platform and contact [email protected] to request account closure.

batbat takes the privacy of its players seriously. We collect only the data that is genuinely necessary to operate the platform safely, process payments, comply with anti-money laundering obligations, and deliver a high-quality gaming experience. We do not sell personal data to third parties for marketing purposes.

1. Information We Collect

When you interact with the batbat platform — whether by registering an account, making a deposit, placing a bet, or contacting customer support — we collect certain categories of personal information. The specific data collected depends on the nature of your interaction:

Registration & Identity Data

When you create a batbat account, we collect your full legal name, date of birth, Bangladeshi mobile number, email address, and the username and password you choose. This information is required to establish your account, verify that you meet the minimum age requirement of 18 years, and communicate with you about your account.

Identity Verification (KYC) Data

To comply with our know-your-customer (KYC) obligations and to protect against fraud, batbat may request identity verification documents at certain points in the account lifecycle — particularly when processing withdrawal requests above certain thresholds. Documents we may request include:

• National Identity Card (NID) — front and back
• Passport (biographical data page)
• Driver's licence
• Recent bKash or Nagad transaction statement, bank statement, or utility bill for address confirmation
• A selfie photograph alongside the submitted identity document, where specifically requested

KYC documents are stored in encrypted form and are accessible only to authorised batbat compliance personnel. They are never shared with third parties except where legally required.

Financial & Payment Data

When you make a deposit or request a withdrawal, batbat records the transaction amount, timestamp, payment method type (e.g., bKash, Nagad, Rocket, Upay, bank transfer, Visa, Mastercard), and the masked identifier of the payment instrument used (e.g., last four digits of a card number, or the registered mobile number associated with a bKash/Nagad wallet). batbat does not store full card numbers. All payment transaction data is processed over 256-bit TLS-encrypted connections.

Usage & Behavioural Data

batbat automatically collects certain technical and behavioural data when you use the platform. This includes your IP address, device type and operating system, browser type and version, session start and end times, pages and game titles accessed, bet amounts and outcomes, and in-play navigation patterns. This data is used to improve platform performance, detect fraudulent activity, and personalise your experience where applicable.

Customer Support Communications

If you contact batbat's support team via email at [email protected] or through the platform's live chat facility, we retain a record of that correspondence — including the content of your messages and any attachments — for quality assurance, dispute resolution, and regulatory compliance purposes.

2. How We Use Your Data

batbat uses the personal data it collects for specific, lawful purposes. The table below summarises the primary uses of each data category and the legal basis on which each processing activity rests:

batbat does not use automated profiling or algorithmic decision-making in ways that produce legal or similarly significant effects on players without human oversight. Where behavioural data is used to flag a player account for responsible gaming review, a human member of the batbat team will always be involved in any resulting action taken against the account.

If you have opted in to receive promotional communications from batbat — such as bonus alerts, seasonal promotions tied to BPL cricket, Eid offers, or IPL special markets — you may withdraw your consent at any time by clicking the unsubscribe link in any marketing email or by contacting [email protected]. Withdrawing marketing consent does not affect the lawfulness of processing carried out prior to withdrawal.

3. Cookies & Tracking Technologies

batbat uses cookies and similar tracking technologies on the batbat.vip platform to ensure correct functionality, measure site performance, and deliver a consistent experience across sessions. A cookie is a small text file stored on your device by your web browser when you visit a website.

Types of Cookies Used

• Strictly necessary cookies: Required for core platform functions such as maintaining your login session, remembering your language preference, and processing transactions securely. These cookies cannot be disabled without breaking core platform functionality.
• Performance and analytics cookies: Used to understand how players navigate the batbat platform — which pages are visited most, how long sessions last, and where technical errors occur. This data is aggregated and anonymised.
• Functional cookies: Used to remember player preferences such as preferred game categories, display settings, and notification choices, so that your batbat experience is consistent between visits.
• Security cookies: Used to detect and prevent fraudulent login attempts, bot activity, and session hijacking. These cookies form part of batbat's active security infrastructure.

batbat does not use third-party advertising cookies or sell cookie-derived data to advertisers. You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to log in and use the batbat platform.

4. Data Sharing & Third Parties

batbat does not sell, rent, or trade your personal data to third parties. However, in order to operate the platform effectively and comply with our legal obligations, we share certain categories of data with specific categories of third-party service providers. In all cases, data is shared only to the extent strictly necessary for the stated purpose, and third parties are contractually prohibited from using batbat player data for any purpose beyond the service they provide to us.

Payment Processors

To process your deposits and withdrawals, batbat shares necessary payment data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, and Visa/Mastercard processing networks. The data shared is limited to what each provider requires to execute the specific transaction.

Game Content Providers

batbat partners with third-party game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — to deliver casino games and live dealer experiences. These providers operate their own game servers and may receive your player session ID and bet data in order to render the game and record round outcomes. Game providers do not receive your full name, NID, or payment details.

Identity Verification Services

For KYC verification, batbat may use the services of a third-party identity verification provider. Your submitted documents are transmitted to this provider over encrypted channels solely for the purpose of confirming document authenticity and identity matching.

Legal & Regulatory Authorities

batbat may be required to disclose player data to law enforcement agencies, financial intelligence units, or other regulatory bodies where required by applicable law, court order, or anti-money laundering regulations. batbat will notify affected players of such disclosures where legally permitted to do so.

5. Data Retention & Storage

batbat retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. The following retention periods apply as a general guide:

• Active account data (registration details, transaction history, gameplay records): Retained for the full duration of the player's account being open, plus a minimum of five years following account closure to satisfy financial record-keeping obligations.
• KYC documents: Retained for a minimum of five years following account closure or the date of the last transaction, in accordance with anti-money laundering record-keeping requirements.
• Customer support correspondence: Retained for a minimum of two years following the resolution of the relevant support case.
• Cookie and session data: Session cookies are deleted when you close your browser. Persistent cookies expire on the schedule described in each cookie's expiry parameter, typically between 30 days and 12 months.
• Marketing preference records: Retained until you withdraw consent, plus 12 months to satisfy audit requirements.

All batbat player data is stored on servers located in secure data centre facilities. Data at rest is encrypted using AES-256 encryption. Access to stored player data is restricted to authorised batbat personnel on a strict need-to-know basis, with access events logged and auditable.

6. Security Measures

batbat implements a layered security architecture to protect player data against unauthorised access, disclosure, alteration, and destruction. Our security measures include, but are not limited to:

• Transport layer security: All data transmitted between your browser or mobile device and batbat.vip is encrypted using TLS 1.2 or higher. Our SSL certificate is maintained and renewed on schedule.
• Data encryption at rest: Sensitive stored data — including KYC documents, payment records, and account credentials — is encrypted using AES-256 at the storage layer.
• Password hashing: Player passwords are never stored in plain text. They are processed using a strong one-way cryptographic hashing algorithm with individual salts before storage.
• Two-factor authentication (2FA): Batbat supports SMS-based OTP verification for login and for high-value withdrawal requests. Players are strongly encouraged to keep their registered Bangladesh mobile number up to date to benefit from this protection.
• Fraud detection systems: batbat operates automated systems that monitor account activity for patterns indicative of unauthorised access, account takeover attempts, and fraudulent transactions. Suspicious activity triggers immediate temporary account holds pending human review.
• Access controls: Internal access to production systems and player data is restricted by role-based access controls. All access events are logged. Employee access to player data is granted on a strictly need-to-know basis.

Despite batbat's comprehensive security measures, no online platform can guarantee absolute security against all possible threats. In the event of a data security incident that affects player data, batbat will notify affected players promptly and take all reasonable steps to contain and remediate the incident.

7. Your Privacy Rights

As a batbat player, you have a number of rights in relation to the personal data we hold about you. batbat is committed to honouring these rights promptly and without undue restriction:

• Right of access: You may request a copy of the personal data batbat holds about you at any time. We will provide this information in a structured, commonly used, machine-readable format within a reasonable timeframe following identity verification.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update most registration details directly from within your batbat account settings. For KYC document updates, contact [email protected].
• Right to erasure: You may request that batbat delete your personal data. Note that we are legally required to retain certain data (particularly financial records and KYC documents) for minimum retention periods even after account closure. Where erasure is not possible due to legal obligations, we will inform you of the specific reason.
• Right to restrict processing: You may request that batbat restrict processing of your personal data in certain circumstances — for example, while a dispute about data accuracy is being resolved.
• Right to withdraw consent: Where processing of your data is based on your consent (specifically, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint: If you believe batbat has handled your personal data unlawfully or in a manner inconsistent with this Policy, you have the right to raise a complaint directly with batbat's data protection team at [email protected]. We will acknowledge all complaints within two business days and aim to resolve them within 14 calendar days.

To exercise any of the above rights, submit a written request to [email protected] from your registered email address, including your full name and the specific right you wish to exercise. batbat may ask you to complete identity verification before processing your request, to ensure we are responding to the correct individual.

8. Policy Updates & Contact

batbat reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, legal obligations, or applicable regulations. When material changes are made to this Policy, batbat will notify registered players via their registered email address and display a notice on the batbat.vip platform. The "Effective" date shown in the hero section of this page reflects the date on which the current version of this Policy came into force.

We encourage all players to review this Privacy Policy periodically. Your continued use of the batbat platform following the publication of an updated Policy constitutes your acceptance of the revised terms. If you do not agree with a revised Policy, you should stop using the platform and request account closure.

For any questions, concerns, or requests relating to this Privacy Policy or to batbat's data handling practices generally, please contact the batbat data protection team:

• Email: [email protected]
• Response time: Within one business day during Bangladesh Standard Time (BST, UTC+6) active hours
• Language: English